Shipping & Returns

Shipping Policy

G's Herbal Essence provides information on their shipping and return policy, including processing time, shipping rates, methods, destinations, and outline actions for handling issues like damaged or defective products, incorrect orders, and shipping delays. We want you to enjoy your G’s Herbal Essence products as soon as possible!

Here’s what you need to know about shipping:

Processing Time: Orders are typically processed within 5 - 7 business days.
Shipping Rates: Shipping fees are calculated at checkout based on your location and the size of your order. Orders over 50lbs, shipping cost will vary.
Shipping Methods: We offer standard shipping and expedited shipping options. Delivery times vary based on your location and the shipping method chosen at checkout.
Shipping Destinations: We currently ship to addresses within the United States. (Please contact us for international shipping inquiries.)
Order Tracking: Once your order is shipped, you will receive a tracking number via email to follow your package's journey.
Shipping Issues
If your package is lost or delayed during shipping, please contact us as soon as possible. While we cannot take responsibility for delays caused by the shipping carrier, we will help you track the package and assist you in any way we can.

Return & Exchange Policy

At G’s Herbal Essence, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy. We want to ensure that you can shop with confidence and peace of mind, knowing that we are here to assist you if it doesn’t meet your expectations.

Our goal is to build trust and reassure our customers that they can rely on our commitment to their satisfaction. We are committed to delivering the highest quality teas and juices, but if there’s an issue with your order, we want to make it right.

Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We’ll provide you with a replacement or a solution that works best for you.
Incorrect Orders: If you receive the wrong product, please let us know right away. We’ll correct the issue as quickly as possible and get your order to you.

For any concerns about your order, please reach out to us at contact@gsherbalessence.com. We’ll work with you to resolve the issue.

Thank you for choosing G's Herbal Essence!

We're excited to be part of your wellness journey.